Implementation of Performance Dictionary in Performance Appraisal of State Civil Apparatus in Medan City

Muslim Harahap, Subhilhar Subhilhar, Heri Kusmanto, Hatta Ridho

Abstract


Performance appraisal of the State Civil Apparatus (ASN) is crucial in realizing an effective and accountable bureaucracy. This research aims to analyze the implementation of the Performance Dictionary as an ASN performance appraisal tool in Medan City and identify challenges and impacts on improving apparatus performance. This research uses a descriptive qualitative approach with data collection techniques through interviews, observations, and documentation studies. The results showed that the Performance Dictionary helps ASNs understand specific, measurable, and result-oriented performance indicators. This instrument creates a more transparent and objective assessment than the conventional administrative approach. However, some obstacles still arise, such as resistance to old work culture, low technical understanding, and lack of training and socialization. Implementing the Performance Dictionary has improved ASNs' focus, motivation, and work productivity by clarifying performance targets. The study recommends continuous training, strengthening supervision, and changing to a more professional work culture. Consistent implementation of the Performance Dictionary is expected to support bureaucratic reform and improve the quality of public services in Medan City.


Keywords


Performance Dictionary; Implementation; State Civil Apparatus; Local Government; Medan City

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DOI: https://doi.org/10.30596/miceb.v2i0.936

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