The Effect of Perceived Ease of use, Perceived Security, and E-Trust on user Satisfaction

Gina Oktavia Surbakti, Paham Ginting, Endang Sulistya Rini

Abstract


The purpose of this study was to determine the effect of perceived ease of use, perceived security and e-trust on user satisfaction in using e-wallet. The approach used in this research is a quantitative approach. The research instrument used was a questionnaire using a four - level Likert scale. The sampling technique in this study is nonprobability sample, and the sampling method uses purposive sampling. The method used is a survey by distributing questionnaires to 132 respondents who are DANA e-wallet users in Medan, Indonesia. Data analysis and hypothesis testing were carried out using multiple linear regression analysis techniques using the IBM SPSS Statistics 25. The results from the F test (simultaneous test) and t-tests for each variable indicate that perceived ease of use, perceived security, and e-trust significantly and positively affect user satisfaction. This implies that enhancing these factors can lead to higher user satisfaction with e-wallet service.


Keywords


Perceived Ease Of Use; Perceived Security; E-Trust; Satisfaction; E-Wallet

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References


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DOI: https://doi.org/10.30596/miceb.v2i0.715

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