Determinants Of Third Party Fund Deposits And The Role Of Service Quality In Increasing Positive Customer Perceptions: Challenges For Growth Sharia Banking In Indonesia
Abstract
The development of the sharia banking industry in Indonesia has experienced rapid growth since the establishment of sharia banks in 1991, but the development is not commensurate with the growth in the number of Muslim population in Indonesia. Third party fund deposits in sharia banks have an important role in increasing bank assets. Therefore, research conducted using qualitative methods can answer some of the problems faced by the Islamic banking industry through a study of Internal Factors, External Factors and Service Quality as determining factors in the growth of Third Party Fund deposits. Especially for external factors, there are still many variables that have pros and cons between the results of one study and another. The results of this research can add to the literature related to sharia banking and a source for formulating strategic sharia banking policies.
Keywords
Full Text:
PDFReferences
Anila (Voci) Çekrezi (2022). Determinants Of Bank Deposits In Albania. International Journal Of Economics And Finance Studies . 14 (02 ) ; 101-121.
Nesya Bilqish Firmansyah, Radia Purbayati, Hasbi Assidiki Mauluddi, Intan Nurrachmi, (2022). Analysis of internal and external factors of sharia banks third party funds growth in Indonesia. Journal of Applied Islamic Economics and Finance . 3 (1 ) ; 54 – 63.
Nurul Jannah, Ima Amalia (2024). Factors that Influence Third Party Funds in Sharia Commercial Banks in Indonesia 2010-2022 . Bandung Conference Series: Economics Studies. 4 (1); 315-321.
Riyad Moosa (2022), The Role Of Customer Selection Criteria, Banking Objective, CSR And Service Quality In Enhancing Positive Customer Perception: An Islamic Banking Perspective. International Journal Of Economics And Finance Studies . 14 (03 ) ; 388-408.
Financial Services Authority (2023). Indonesian Banking Statistics Volume 22 No.1 December 2023. Jakarta.
Financial Services Authority (2023). Sharia Banking Statistics December 2023. Jakarta.
Tjiptono, Fandy (2017). Marketing Strategy Edition 4. Yogyakarta: Andi.
DOI: https://doi.org/10.30596/miceb.v2i0.864
Refbacks
- There are currently no refbacks.