Determinants Of Third Party Fund Deposits And The Role Of Service Quality In Increasing Positive Customer Perceptions: Challenges For Growth Sharia Banking In Indonesia

Faisal Panggabean, Mauful Taufiq

Abstract


The development of the sharia banking industry in Indonesia has experienced rapid growth since the establishment of sharia banks in 1991, but the development is not commensurate with the growth in the number of Muslim population in Indonesia. Third party fund deposits in sharia banks have an important role in increasing bank assets. Therefore, research conducted using qualitative methods can answer some of the problems faced by the Islamic banking industry through a study of Internal Factors, External Factors and Service Quality as determining factors in the growth of Third Party Fund deposits. Especially for external factors, there are still many variables that have pros and cons between the results of one study and another. The results of this research can add to the literature related to sharia banking and a source for formulating strategic sharia banking policies.


Keywords


External Factors, Internal Factors, Service Quality, Sharia Banking, Third Party Fund Deposits

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References


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DOI: https://doi.org/10.30596/miceb.v2i0.864

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